Terms of Service

Overview

Welcome to Jamielizabeth! Throughout these Terms of Service, “we,” “us,” and “our” refer to Jamielizabeth, based in Seguin, Texas.

These Terms govern your use of our website, online store, and related shopping services (the “Services”). By using the Services or placing an order, you agree to these Terms and the applicable policies linked below. If you do not agree, please do not use the Services.

Our store is hosted on Shopify, which provides the platform that allows us to offer products and services to you.

1. Eligibility and Account Information

To place an order, you must be at least the age of majority where you live or be acting with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current contact, billing, shipping, and payment information. You are responsible for keeping your account credentials secure and notifying us promptly if you believe someone has used your account without authorization.

You may use our Services only for lawful purposes.

2. Products and Handmade Variations

Jamielizabeth offers handcrafted jewelry, accessories, gifts, and other products. Because many items are handmade or made with natural materials, individual pieces may vary slightly in wood grain, color, texture, pattern placement, or finish.

We make reasonable efforts to display product colors, details, and dimensions accurately. Screen settings and lighting may affect how colors appear. Normal handmade variations do not excuse a defective item or an item that materially differs from its description.

Product availability, descriptions, and offerings may change. Changes to listings do not automatically change the terms of an order we have already accepted.

3. Orders and Payment

Placing an order is an offer to purchase the selected products. We may decline or cancel an order because of unavailable materials, inaccurate pricing, suspected fraud, payment issues, or another legitimate business reason.

An automated order acknowledgment confirms that we received your order; it does not guarantee acceptance. We confirm acceptance when we confirm that your order will proceed or begin fulfilling it.

Payment must be completed before production begins unless we have agreed otherwise in writing. You confirm that you are authorized to use the payment method provided.

If we cancel an order after collecting payment, we will refund the amount paid for the canceled items and any associated charges that no longer apply. We will contact you using the information provided with your order.

4. Custom and Personalized Orders

For customizable products, please carefully review the options and instructions on the product page before ordering.

You are responsible for providing accurate personalization details, including spelling, names, school information, colors, numbers, dates, and any uploaded artwork or photographs. If we provide a proof for approval, please review it carefully.

If required information is missing or unclear, we may contact you before beginning production. This may affect when we can complete your order.

By submitting artwork, photographs, logos, handwriting, or other materials, you confirm that you have the rights or permission necessary for us to use them to fulfill your request. You grant us permission to reproduce and adapt those materials only as reasonably needed to prepare and fulfill your order. Submission alone does not give us permission to use your private photographs or recordings in advertising.

We may decline requests that infringe another party’s rights or contain unlawful material.

Returns and remedies for custom products are governed by our Refund Policy and applicable law. These Terms do not create a separate blanket “no returns” rule for personalized items.

5. Production Turnaround and Shipping

Our standard production turnaround is 5–10 business days after payment is completed. For customized orders, we also need the required personalization information and any requested proof approval before production can begin.

Production turnaround is separate from shipping transit time. Purchasing expedited shipping does not shorten production time unless we have expressly agreed to a different production schedule.

If we cannot meet the promised shipping timeframe, we will contact you with the revised timing and any delay-consent or cancellation options required by applicable law.

Please verify your shipping address before submitting your order. Contact us promptly if an address needs to be corrected.

Carrier transit estimates are not guaranteed delivery dates unless expressly stated. If your package is delayed, lost, or arrives damaged, contact us so we can help investigate and determine the appropriate next steps.

Additional shipping details are available in our Shipping Policy.

6. Changes and Cancellations

If you need to change or cancel an order, email VIPservice@jamielizabeth.com as soon as possible and include your order number.

Because many products are made to order, we may be unable to accommodate a requested change or cancellation after production begins or an order ships. We will let you know what options are available.

This section does not limit any cancellation, refund, or other rights provided by applicable law or our Refund Policy.

7. Returns, Refunds, and Order Problems

Our Refund Policy governs returns, exchanges, refunds, and eligibility requirements.

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect, or missing. Include your order number and a description of the issue; photographs may help us resolve it.

Please contact us before sending an item back so we can provide the appropriate instructions.

Nothing in these Terms limits consumer rights that cannot lawfully be waived.

8. Prices, Discounts, and Promotions

Prices are displayed in the currency shown by the store. Applicable taxes and shipping charges are displayed during checkout.

Prices and promotions may change for future purchases. Promotions may have their own eligibility requirements, expiration dates, purchase minimums, exclusions, or limits on combining discounts. The terms displayed for a specific promotion govern that offer.

If we discover a material pricing or listing error affecting your order, we will contact you to explain the issue and offer an appropriate correction or cancellation and refund. We will not charge you an increased amount without your agreement.

9. Wholesale and Bulk Orders

Jamielizabeth welcomes approved wholesale, fundraiser, and bulk-order arrangements.

Eligibility, minimum quantities, discounts, payment terms, display offers, customization details, and any special conditions are established in the applicable written offer, invoice, or agreement.

Approved wholesale customers may resell products in accordance with their agreement with Jamielizabeth. Purchasing products does not transfer ownership of our artwork, designs, branding, or other intellectual property.

If a separate written wholesale or bulk-order agreement conflicts with these Terms, that agreement controls for the specific matters it addresses.

For inquiries, email VIPservice@jamielizabeth.com.

10. Intellectual Property

Our original website content, photographs, artwork, product designs, logos, and branding are owned by Jamielizabeth or used with permission. Other trademarks and materials belong to their respective owners.

You may browse the website, share links to our listings, and use the Services to make purchases. You may not copy our original designs for reproduction, sell our artwork, or use our branding in a way that suggests an unauthorized affiliation.

Wholesale customers may use marketing materials only as permitted by their agreement or our written authorization.

Nothing in these Terms restricts uses permitted by applicable law.

11. Reviews and Feedback

You may submit honest reviews and feedback about your experience. Your submissions must not knowingly contain false information, unlawful threats, another person’s private information, or material that infringes another party’s rights.

By submitting a review for public display, you grant us a nonexclusive, royalty-free license to display and reproduce it in connection with our products and Services. We will not materially change its meaning.

Nothing in these Terms prohibits honest negative reviews or lawful consumer commentary.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Because Shopify hosts our store, Shopify also processes certain information in connection with the Services. See Shopify’s Privacy Policy for details about its practices.

13. Third-Party Services and Links

Our website may include links or tools provided by third parties, including payment services, social media platforms, and other applications.

Third-party services may have their own terms and privacy policies. We do not control independent third-party websites or guarantee their content, availability, or practices. Please review their policies before using them.

This section does not remove our responsibility for obligations we owe you under applicable law.

14. Relationship with Shopify

Jamielizabeth is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Jamielizabeth. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Jamielizabeth, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Jamielizabeth.

This section applies only to the extent permitted by applicable law and does not waive rights or liabilities that cannot lawfully be excluded.

15. Prohibited Conduct

You must not misuse the Services by committing fraud, impersonating another person, introducing malicious code, attempting unauthorized access, collecting other customers’ private information, or interfering with the website’s security or operation.

We may restrict or suspend access when reasonably necessary to address unlawful conduct, fraud, security risks, or a material violation of these Terms. Doing so does not eliminate our obligations concerning payments already received or valid customer remedies.

16. Website Availability and Limitations

We make reasonable efforts to keep the website accurate and available, but we cannot guarantee uninterrupted or error-free operation.

TO THE EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS ONLINE TOOLS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE EXTENT PERMITTED BY LAW, JAMIELIZABETH IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES ARISING FROM USE OF THE WEBSITE.

These limitations do not override an express product description, our published refund commitments, or any warranty, consumer protection, or liability that cannot lawfully be excluded or limited.

17. Governing Law and General Terms

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without depriving you of mandatory consumer protections that apply where you live.

If a provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms, the policies referenced here, and any applicable written order or wholesale agreement form the agreement concerning the matters they address.

18. Changes to These Terms

We may update these Terms as our business or Services change. Updated terms will be posted on this page, and we will provide any notice required by law.

Changes apply prospectively and do not retroactively reduce your rights concerning orders already accepted. Continued use of the Services after updated terms become effective constitutes acceptance to the extent permitted by law.

19. Contact Us

Questions about these Terms or your order may be directed to:

Jamielizabeth
Email: VIPservice@jamielizabeth.com
Phone: 361-834-3308
Mailing address: 170 Buerger Ln, Seguin, TX 78155, United States

Please contact us for instructions before returning merchandise.