Shipping Policy

Made to Order

Every Jamielizabeth order is prepared with care. Please allow 5–10 business days for production after payment is completed.

For personalized items, we also need your complete customization information and any requested proof approval before production can begin. Missing information or delayed approval may affect your completion date.

Business days are Monday through Friday, excluding holidays.

Shipping and Delivery

Shipping transit time is separate from production turnaround.

We ship through USPS. Available shipping options and charges are displayed at checkout or on your invoice before payment. Transit times depend on the selected service and destination.

Carrier delivery estimates are estimates, not guaranteed arrival dates, unless a specific guarantee is expressly stated.

Expedited Shipping

Selecting expedited shipping speeds up the shipping service after your order is completed. It does not shorten the 5–10 business day production turnaround.

If you need an order for a specific event or date, please contact us before ordering so we can discuss whether your deadline is possible.

Order Updates and Tracking

When your order ships, we will provide tracking information using the contact details associated with your order. Tracking may take time to update after a shipping label is created.

If you have a question about your order’s progress, please email VIPservice@jamielizabeth.com with your order number.

Production Delays

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and any available delay-consent, cancellation, or refund options required by applicable law.

Shipping Address Changes

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee a change after the order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to arrange the next steps. Any applicable reshipping charge will be explained before you agree to it.

Delayed, Missing, or Damaged Packages

If your package is delayed, appears lost, is marked delivered but cannot be located, or arrives damaged, please contact us at VIPservice@jamielizabeth.com.

Include your order number, tracking number if available, and a description of the problem. For damaged packages, please keep the packaging and include photographs if possible so we can investigate with the carrier.

We will help review the issue and determine the appropriate next steps. Any available refund or replacement will be handled according to our Refund Policy and applicable law.

Local Pickup

When local pickup is offered and selected at checkout or arranged with us directly, we will notify you when your order is ready and provide pickup instructions.

Please wait for your ready-for-pickup notification before arriving. The standard production turnaround still applies.

Contact Us

For shipping questions, contact:

Jamielizabeth
Email: VIPservice@jamielizabeth.com
Phone: 361-834-3308