Privacy Policy

Last updated: September 21, 2026

Jamielizabeth (“we,” “us,” or “our”) operates this website and online store from Seguin, Texas. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you browse our website, purchase products, request personalization, subscribe to communications, or otherwise interact with us (the “Services”).

Our store is hosted by Shopify. This policy describes our practices; Shopify and other independent service providers may also process information under their own privacy policies.

If this Privacy Policy conflicts with our Terms of Service concerning the handling of personal information, this Privacy Policy controls. This notice does not replace consent where consent is required by law.

1. Personal Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information: Your name, email address, telephone number, and billing or shipping address.

• Order and transaction information: Products purchased, selected options, purchase history, payment status, shipping details, returns, and exchanges.

• Payment information: Information processed by Shopify and payment providers to complete transactions, including payment-method details, billing information, and payment confirmations. Please do not send full payment-card information by email, chat, or social media.

• Account information: Information used to create, authenticate, and manage an account, together with your preferences and settings.

• Personalization information: Names, initials, school details, colors, player numbers, handwriting samples, photographs, artwork, or other materials you submit for a custom order.

• Communications and submissions: Messages, customer-service inquiries, reviews, feedback, and information supplied for wholesale or bulk-order requests.

• Device and browsing information: IP address, browser and device details, cookie identifiers, pages viewed, products viewed, cart activity, and interactions with our website or marketing communications.

• Marketing preferences: Your subscription choices, consent records, and requests to unsubscribe or change your preferences.

Personal information means information that identifies you or can reasonably be linked to you. It does not include information that has been properly anonymized so it can no longer reasonably identify you.

2. Where Information Comes From

We collect information:

• Directly from you when you place an order, fill out a form, submit personalization details, contact us, or subscribe to communications.

• Automatically through cookies and similar technologies when you interact with our Services.

• From service providers that help operate our store, process payments, manage communications, prevent fraud, and deliver orders.

• From platforms you choose to use to interact with us, such as social media or payment services, subject to your settings and those platforms’ policies.

If you provide information about someone else, such as a gift recipient or a person pictured in a custom design, please ensure you have appropriate permission to provide it.

3. How We Use Information

We use personal information to:

• Process payments and fulfill orders.

• Prepare personalized products and communicate about customization details.

• Arrange shipping and provide order updates.

• Manage accounts, wishlists, reviews, and other features you use.

• Respond to questions and handle returns, exchanges, and order problems.

• Manage wholesale, fundraiser, and bulk-order inquiries.

• Send marketing communications when permitted by law and obtain consent where required.

• Understand how people use our website, improve our Services, and personalize shopping experiences.

• Measure marketing effectiveness and support advertising, subject to applicable privacy choices.

• Detect fraud, protect accounts, and maintain website security.

• Maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Where applicable law requires a legal basis for processing, we rely on performance of a contract, compliance with legal obligations, consent, or legitimate business interests that are not overridden by your rights.

4. Personalized Products and Submitted Files

When you send photographs, handwriting, artwork, names, or other personalization materials, we use them to prepare, produce, and support your requested order.

These materials may be handled by team members and service providers involved in storing files, preparing designs, or fulfilling your order.

Submitting private personalization materials does not, by itself, authorize us to publish them in advertising or on social media. We will seek separate permission before using private customer photographs, handwriting, or similar personal materials for promotional purposes.

Please submit only the information needed for your order. Avoid including unrelated sensitive information.

You may contact us to request deletion of submitted files. We will evaluate your request under applicable law, taking into account any information needed to complete an order, maintain required records, or resolve a dispute.

5. How We Disclose Information

We may disclose personal information to:

• Shopify and operational service providers: Providers supporting hosting, payment processing, order management, personalization tools, file storage, customer support, analytics, email or text messaging, and shipping.

• Marketing and advertising partners: Partners helping deliver or measure advertising and promotional communications, subject to applicable consent and opt-out requirements.

• Recipients you authorize: When you ask us to share information or use an integration that requires disclosure.

• Professional advisers and authorities: When reasonably necessary for legal, accounting, security, or compliance purposes, or to respond to valid legal requests.

• Parties involved in a business transaction: If reasonably necessary in connection with a proposed or completed sale, merger, reorganization, or transfer of our business, subject to applicable protections.

Reviews or other information you intentionally submit for public display may be visible to others. Information you post in social media groups is also governed by the platform’s settings and privacy practices.

6. Shopify’s Role

Shopify hosts our store and processes personal information about your visits, purchases, and use of the Services.

Our use of Shopify’s enhanced services also involves processing information from interactions with our store, other merchants, and Shopify to help protect, improve, and personalize services, including advertising where applicable.

Information may be shared with Shopify and other service providers located outside your country. For certain enhanced services, Shopify is independently responsible for processing information and responding to related privacy requests.

For more information, see the Shopify Consumer Privacy Policy. You can also visit Shopify’s Privacy Portal to learn about and exercise available rights concerning Shopify’s processing.

7. Cookies, Analytics, and Advertising

We and our service providers use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, understand website activity, and support marketing.

Some technologies are necessary for the website to function. Others support analytics, personalization, or advertising and are subject to consent or opt-out requirements where applicable.

You can manage cookies through your browser and through privacy controls made available on our website. Blocking certain cookies may affect website features.

Disclosing online identifiers and browsing activity to advertising partners may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under some privacy laws, even when no money is exchanged.

8. Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have rights to:

• Request access to or information about the personal information we hold.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Receive a portable copy of certain information.

• Opt out of the sale or sharing of personal information or its use for targeted advertising.

• Withdraw consent where processing is based on consent.

• Object to or request restrictions on certain processing.

• Appeal a decision concerning a privacy request.

Online data-sharing opt-out: Your Privacy Choices – Jamielizabeth

You may also submit a privacy request by emailing VIPservice@jamielizabeth.com.

Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal. Where the signal can be associated with an account, applicable choices may also be applied to that account. Other browser “Do Not Track” signals may not receive the same treatment.

We may need to verify your identity before completing certain requests. If an authorized agent submits a request for you, we may request proof of authorization.

Rights are subject to applicable exceptions. For example, we may need to retain certain transaction records for legal or accounting purposes. We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights.

9. Email and Text Marketing

You can unsubscribe from promotional emails using the unsubscribe link in the message.

For promotional text messages, follow the opt-out instructions provided in the message. You may also contact us for help with your communication preferences.

Where consent is required for marketing, we obtain it separately. Purchasing an item does not by itself constitute consent to receive promotional text messages.

Unsubscribing from marketing does not prevent us from sending necessary, non-promotional communications about an order, account, payment, or customer-service request.

10. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, preventing fraud, resolving disputes, and meeting legal obligations.

Retention periods vary by information type and purpose. Custom-order files may have different retention needs from payment or accounting records.

We use reasonable safeguards designed to protect personal information. However, no website, transmission method, or storage system can guarantee complete security.

Please keep account credentials private and avoid sending sensitive information through public comments or unsecured communications.

11. Children’s Information

Our Services are intended for adult shoppers and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

An adult customer may submit a child’s name, photograph, or other information for a personalized order when authorized to do so. We use those materials for the order as described in this policy.

If you believe a child has provided information directly to us without appropriate permission, contact us so we can investigate and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

12. International Processing

We operate in the United States. Shopify and other providers may store or process information in additional countries whose privacy laws may differ from those where you live.

Where applicable law requires safeguards for international transfers, we rely on legally recognized mechanisms, such as adequacy decisions or approved contractual protections.

13. Third-Party Websites

Our Services may link to social media platforms or other websites that we do not control. Their privacy policies govern information you provide directly to them.

Please review their policies before sharing information. Linking to a third-party website does not make us responsible for its independent privacy practices.

14. Complaints and Appeals

If you have a concern about our handling of personal information, email VIPservice@jamielizabeth.com.

If you wish to appeal a decision about a privacy request, clearly identify your message as a privacy appeal and describe the decision you would like reviewed.

Depending on where you live, you may also have the right to complain to your state attorney general or another applicable privacy or data-protection authority.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal obligations.

We will post the updated policy, revise the date above, and provide additional notice or obtain consent when required by law.

16. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Jamielizabeth
Email: VIPservice@jamielizabeth.com
Phone: 361-834-3308
Mailing address: 170 Buerger Ln, Seguin, TX 78155, United States

For purposes of applicable data-protection laws, Jamielizabeth is the controller of personal information for the processing we determine, except where Shopify or another provider acts independently as described above.